June 13, 2024

Editorial Complaints Policy

At Affirmation Culture Shop, we are committed to upholding the highest standards of accuracy, fairness, and integrity in all our content. We understand the importance of maintaining trust with our audience and take any concerns or complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our procedures for addressing and resolving complaints related to our editorial content.

Scope of Coverage

This policy applies to all editorial content published on Affirmation Culture Shop, including but not limited to articles, quotes, interviews, and any other forms of written or visual content.

Complaint Submission

We welcome feedback from our readers regarding any editorial content that they believe to be inaccurate, misleading, or in violation of journalistic ethics. Complaints can be submitted via email to info@affirmationcultureshop.com. To help us address your concern promptly, please include the following information in your complaint:

  • Your name and contact information (email address and/or phone number).
  • The URL or title of the content in question.
  • A detailed description of the issue and the specific aspect of the content that you find problematic.
  • Any supporting evidence or documentation that can assist us in investigating the complaint.

Review Process

Upon receiving a complaint, our editorial team will promptly review the content in question to assess its accuracy and compliance with our editorial standards. This review process may involve consulting with relevant experts or sources, fact-checking, and conducting internal discussions.

Response Time

We strive to acknowledge receipt of complaints within 48 hours of receiving them. Our goal is to thoroughly investigate each complaint and provide a response within 10 business days. If additional time is needed to conduct a comprehensive review, we will notify the complainant and provide regular updates on the status of their complaint.

Resolution

If our investigation confirms that an error or violation has occurred, we will take appropriate corrective action, which may include issuing corrections, retractions, or apologies as necessary. We are committed to transparently communicating the outcome of our investigation to the complainant and our audience.

Appeals Process

If a complainant is dissatisfied with the outcome of our review process, they may request an appeal by contacting us at info@affirmationcultureshop.com. Appeals will be reviewed by senior members of our editorial team who were not involved in the initial review process.

Continuous Improvement

Affirmation Culture Shop is dedicated to continuously improving our editorial processes and practices. We value constructive feedback from our audience and are committed to learning from complaints to prevent similar issues from recurring in the future.

Contact Information

For any inquiries or concerns related to our Editorial Complaints Policy, please contact us at info@affirmationcultureshop.com.

This Editorial Complaints Policy is subject to periodic review and updates to ensure its effectiveness and relevance.

Last updated: 20/05/2024.